Cancellation

We can only accept an order cancellation before the product is shipped. If you need to cancel an order, please contact us via customercare@tbhofficial.com to submit your request.

Refund

Only products purchased on this website will be accepted. Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number.

Condition of item(s)

1. Please ensure all items are unworn, unwashed and unaltered with the hangtags attached.

2. All final sale product(s) are not eligible for exchange, refund or return.

3. For all bundle/set purchases, individual products cannot be returned separately for a refund. If you request a refund, all items of the bundle/set must be returned (including free gifts).

4. For any free gift with purchase, they must also be returned if you want to return your order.

Refunds and Charges:

1. Refunds will only be applied to the original form of payment. Please note that we do not provide cash refunds for any return orders.

2. Customers are responsible for return shipping charges and duties and taxes and other fees(if any). Return shipping charges and duties and taxes and other fees(if any) and the original shipping fee ,duties or taxes(if any) will not be refunded.

We reserve the right to reject item(s) that do not fulfill the conditions above.

If you find any quality issues with the product, please contact us in a timely manner.

Exchanges

We are unable to facilitate exchanges for all International orders at the moment.

For questions or assistance:

Email: customercare@tbhofficial.com (response within 24–48 hours).

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Orders are processed within 48 hours and usually ship in 5-12 business days.

High volume may cause slight delays. Weekend orders start processing on the next business day.

NOTE: Delivery time for pre-ordered products shall be subject to the notified estimated time.

Available Shipping Areas/Delivery Time / Shipping Fee

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Destination	Delivery Time (Business Days)	Shipping Fee (0–2kg)	Shipping Fee (2–5kg)	Shipping Fee (≥5kg)
South Korea	5–12	$8	$12	$20
Thailand	5–8	$10	$15	$35
Japan	4–7	$12	$25	$45
Singapore	3–7	$12	$28	$50
United States	7–12	$45	$100	$180
France	6–12	$28	$70	$110
United Kingdom	6–12	$25	$60	$90

Note: Shipping times are based on our best estimate, however, delays may occur in transit or due to holds at your local customs office.

Taxes & Duties

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout.

For Help

Please contact customer service at customercare@tbhofficial.com.

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