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商品狀態

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1. 請確保所有商品均未穿過、未洗滌、未經修改且吊牌完好未拆。

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2. 所有特價清倉商品均不具備換貨、退款或退貨資格。

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3. 對於所有組合/套裝購買的商品，個別單品無法單獨退貨退款。若您申請退款，該組合/套裝內的所有商品（包括贈品）必須一併退回。

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4. 針對消費達特定條件所獲贈的任何滿額贈品，若您欲辦理訂單退貨，該贈品亦必須一併退回。

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退費和收費：

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1. 退款將僅退回至原付款方式。請注意，我們不針對任何退貨訂單提供現金退款。

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2. 顧客須自行負擔退貨運費、關稅、稅金及其他費用（如有）。退貨運費、關稅、稅金及其他費用（如有），以及原出貨運費、關稅或稅金（如有）皆不予退還。

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我們保留拒絕接收不符合上述條件之商品的權利。

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若您發現產品有任何品質問題，請及時與我們聯絡。

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交換

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目前我們無法為所有國際訂單提供換貨服務。

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如有任何問題或需要協助：

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請傳送電子郵件至：customercare@tbhofficial.com（將於 24–48 小時內回覆）。

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運送政策

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1. 處理時間和訂單狀態

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訂單處理工作天為 1-2 日（週末和假日除外）。高單量可能導致延遲。週末的訂單將於下一個工作日開始處理。

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一旦訂單成立，您將會收到一封包含訂單編號的確認電子郵件。

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注意：預購產品的運送時間應以通知的預計時間為準。

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2. 運送目的地、時間與費用

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我們目前運送至下表所列的精選國際目的地。

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總遞送時間 = 處理時間 + 運送時間。

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如何查詢您的運送費用？運費將在結帳時根據您的目的地和訂單重量自動計算。

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可運送區域 / 遞送時間 / 運送費用

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目的地	運送時間（工作日）	運費 (0-2 公斤）	運費 (2-5 公斤）	運費 (≥5 公斤）
南韓	8–12	$8	$12	$20
泰國	7–10	$10	$15	$35
日本	6–10	$12	$25	$45
新加坡	6–8	$12	$28	$50
美國	12–14	$45	$100	$180
法國	9–14	$28	$70	$110
英國	8–10	$25	$60	$90
越南	8–12	$8	$20	$35
菲律賓	5–10	$20	$42	$70
馬來西亞（半島）	5–7	$10	$25	$35
馬來西亞（東部）	8–14	$18	$40	$60
香港	3–5	$7	$15	$25
澳門	3–5	$7	$15	$25
台灣	6–10	$10	$28	$50
澳洲	14–16	$37	$84	$144
加拿大	14–16	$42	$96	$138

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（注意：此等時間均為預估。通關、天氣原因或您當地海關當局的扣留皆可能導致延遲。）

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3. 訂單追蹤

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一旦您的訂單出貨，您將會收到一封包含追蹤編號及連結的出貨確認電子郵件。

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請預留 48 小時的時間，以便追蹤資訊在物流商的網站上生效。

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4. 稅金、關稅與海關

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針對適用的地點，關稅與稅金將於結帳過程中自動計算並顯示。

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這些費用不包含在商品價格或運費中，且由當地的政府機關決定。

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5. 若我的包裹延遲或遺失該怎麼辦？

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延遲：運送時間均為預估。由於物流商貨量過大、海關查驗或不可預見的事件，皆可能發生延遲。

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包裹遺失：若您的追蹤資訊顯示超過 15 個工作日沒有任何進展，請透過 customercare@tbhofficial.com 與我們聯絡。我們將很樂意為您向物流商展開調查並提供協助。

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6. 需要協助嗎？

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如有任何與運送相關的問題，請聯絡 customercare@tbhofficial.com。為了更快速獲得協助，請在您的電子郵件中附上您的訂單編號。

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