返金方針

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キャンセル

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商品の発送前に限り、ご注文のキャンセルを承ります。ご注文のキャンセルをご希望の場合は、customercare@tbhofficial.com宛にキャンセルをお申し出ください。

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返金

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返品は、本ウェブサイトで購入された商品に限り承ります。有効な注文参照番号を明記し、配送日または受取日から30日以内に返品商品が当社に到着するようお送りください。

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商品の状態

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1. すべての商品が未着用、未洗濯、未加工で、表示タグが付いた状態であることをご確認ください。

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2. 最終セール品は、交換、返金または返品の対象外です。

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3. バンドル商品またはセット商品については、個々の商品を別々に返品して返金を受けることはできません。返金をご希望の場合は、バンドルまたはセットの全商品（無料ギフトを含む）をご返品いただく必要があります。

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4. ご注文の商品を返品する場合は、購入特典の無料ギフトも併せてご返品ください。

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返金および費用

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1. 返金には、当初のお支払い方法が適用されます。返品されたご注文について、現金での返金は行っておりませんので、ご了承ください。

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2. 返品にかかる送料、関税、税金およびその他の費用（該当ある場合）は、お客様のご負担となります。返品送料、関税、税金、その他の費用（該当ある場合）、ならびに当初の送料、関税および税金（該当ある場合）は返金されません。

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当社は、上記の条件を満たさない商品の返品をお断りする権利を留保します。

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商品に品質上の問題が見つかった場合は、速やかに当社までご連絡ください。

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交換

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現在、海外からのご注文については、交換を承っておりません。

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ご質問・お問い合わせ

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電子メール：customercare@tbhofficial.com（24～48時間以内にご返信します）

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1. Processing Time & Order Status

Orders are processed within 1-2 business days (excluding weekends and holidays). High volume may cause slight delays. Weekend orders start processing on the next business day.

You will receive a confirmation email with your order number once your order is placed.

NOTE: Delivery time for pre-ordered products shall be subject to the notified estimated time.

2. Shipping Destinations, Time & Fees

We currently ship to the select international destinations listed in the table below.

Total Delivery Time = Processing Time + Shipping Time.

How to Check Your Shipping Fee? Rates are automatically calculated at checkout based on your destination and order weight.

Available Shipping Areas/Delivery Time / Shipping Fee

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Destination	Delivery Time (Business Days)	Shipping Fee (0–2kg)	Shipping Fee (2–5kg)	Shipping Fee (≥5kg)
South Korea	8–12	$8	$12	$20
Thailand	7–10	$10	$15	$35
Japan	6–10	$12	$25	$45
Singapore	6–8	$12	$28	$50
United States	12–14	$45	$100	$180
France	9–14	$28	$70	$110
United Kingdom	8–10	$25	$60	$90
Vietnam	8–12	$8	$20	$35
Philippines	5–10	$20	$42	$70
Malaysia (Peninsular)	5–7	$10	$25	$35
Malaysia (East)	8–14	$18	$40	$60
Hong Kong	3–5	$7	$15	$25
Macao	3–5	$7	$15	$25
Taiwan	6–10	$10	$28	$50
Australia	14–16	$37	$84	$144
Canada	14–16	$42	$96	$138

(Note: These are estimates. Delays may occur due to customs, weather, or due to holds at your local customs office.)

3. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.

Please allow 48 hours for the tracking information to become active on the carrier’s website.

4. Taxes, Duties & Customs

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout.

These fees are not included in the item price or shipping cost and are determined by your local authorities.

5. What If My Package Is Delayed or Lost?

Delays: Transit times are estimates. Delays can happen due to high carrier volume, customs inspections, or unforeseen events.

Lost Packages: If your tracking shows no movement for over 15 business days, please contact us at customercare@tbhofficial.com. We will gladly investigate with the carrier and assist you.

6. Need Help?

For any shipping-related questions, please reach out to customercare@tbhofficial.com. For faster assistance, please include your order number in your email.

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