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取消

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我們僅接受在產品出貨前取消訂單。若您需要取消訂單，請透過 customercare@tbhofficial.com 與我們聯絡以提交您的請求。

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退貨

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本網站僅接受於本官方網站上購買的產品之退貨。您的退貨必須在送達/取貨日期起 30 天內送達我們處，並附上有效的訂單編號。

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商品狀態

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1. 請確保所有商品均未穿過、未洗滌、未經修改且吊牌完好未拆。

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2. 所有特價清倉商品均不具備換貨、退款或退貨資格。

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3. 對於所有組合/套裝購買的商品，個別單品無法單獨退貨退款。若您申請退款，該組合/套裝內的所有商品（包括贈品）必須一併退回。

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4. 針對消費達特定條件所獲贈的任何滿額贈品，若您欲辦理訂單退貨，該贈品亦必須一併退回。

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退費和收費：

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1. 退款將僅退回至原付款方式。請注意，我們不針對任何退貨訂單提供現金退款。

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2. 顧客須自行負擔退貨運費、關稅、稅金及其他費用（如有）。退貨運費、關稅、稅金及其他費用（如有），以及原出貨運費、關稅或稅金（如有）皆不予退還。

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我們保留拒絕接收不符合上述條件之商品的權利。

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若您發現產品有任何品質問題，請及時與我們聯絡。

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交換

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目前我們無法為所有國際訂單提供換貨服務。

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如有任何問題或需要協助：

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請傳送電子郵件至：customercare@tbhofficial.com（將於 24–48 小時內回覆）。

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運送政策

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1. 處理時間和訂單狀態

訂單處理工作天為 1-2 日（週末和假日除外）。高單量可能導致延遲。週末的訂單將於下一個工作日開始處理。

一旦訂單成立，您將會收到一封包含訂單編號的確認電子郵件。

注意：預購產品的運送時間應以通知的預計時間為準。

2. 運送目的地、時間與費用

我們目前運送至下表所列的精選國際目的地。

總遞送時間 = 處理時間 + 運送時間。

如何查詢您的運送費用？運費將在結帳時根據您的目的地和訂單重量自動計算。

可運送區域 / 遞送時間 / 運送費用

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目的地	配送時效（工作日）	運費（0–2 公斤）	運費（2–5 公斤）	運費（≥5 公斤）
韓國	8–12	$8	$12	$20
泰國	7–10	$10	$15	$35
日本	6–10	$12	$25	$45
新加坡	6–8	$12	$28	$50
美國	12–14	$45	$100	$180
法國	9–14	$28	$70	$110
英國	8–10	$25	$60	$90
越南	8–12	$8	$20	$35
菲律賓	5–10	$20	$42	$70
馬來西亞（半島）	5–7	$10	$25	$35
馬來西亞（東馬）	8–14	$18	$40	$60
香港	3–5	$7	$15	$25
澳門	3–5	$7	$15	$25
台灣	6–10	$10	$28	$50
澳洲	14–16	$37	$84	$144
加拿大	14–16	$42	$96	$138
愛爾蘭	11–13	$32	$71	$115
德國	11–13	$32	$71	$115
荷蘭	11–13	$32	$71	$115
瑞典	11–13	$32	$71	$115
西班牙	6–18	$32	$71	$115
義大利	6–18	$32	$71	$115
紐西蘭	9–14	$23	$57	$92
墨西哥	12–19	$25	$54	$94
沙烏地阿拉伯	6–10	$36	$82	$130
阿拉伯聯合大公國	6–10	$25	$63	$102

（注意：此等時間均為預估。通關、天氣原因或您當地海關當局的扣留皆可能導致延遲。）

3. 訂單追蹤

一旦您的訂單出貨，您將會收到一封包含追蹤編號及連結的出貨確認電子郵件。

請預留 48 小時的時間，以便追蹤資訊在物流商的網站上生效。

4. 稅金、關稅與海關

針對適用的地點，關稅與稅金將於結帳過程中自動計算並顯示。

這些費用不包含在商品價格或運費中，且由當地的政府機關決定。

5. 若我的包裹延遲或遺失該怎麼辦？

延遲：運送時間均為預估。由於物流商貨量過大、海關查驗或不可預見的事件，皆可能發生延遲。

包裹遺失：若您的追蹤資訊顯示超過 15 個工作日沒有任何進展，請透過 customercare@tbhofficial.com 與我們聯絡。我們將很樂意為您向物流商展開調查並提供協助。

6. 需要協助嗎？

如有任何與運送相關的問題，請聯絡 customercare@tbhofficial.com。為了更快速獲得協助，請在您的電子郵件中附上您的訂單編號。

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