1. Processing Time & Order Status
Orders are processed within 1-2 business days (excluding weekends and holidays). High volume may cause slight delays. Weekend orders start processing on the next business day.
You will receive a confirmation email with your order number once your order is placed.
NOTE: Delivery time for pre-ordered products shall be subject to the notified estimated time.
2. Shipping Destinations, Time & Fees
We currently ship to the select international destinations listed in the table below.
Total Delivery Time = Processing Time + Shipping Time.
How to Check Your Shipping Fee? Rates are automatically calculated at checkout based on your destination and order weight.
Available Shipping Areas/Delivery Time / Shipping Fee
| Destination | Delivery Time (Business Days) | Shipping Fee (0–2kg) | Shipping Fee (2–5kg) | Shipping Fee (≥5kg) |
| South Korea | 8–12 | $8 | $12 | $20 |
| Thailand | 7–10 | $10 | $15 | $35 |
| Japan | 6–10 | $12 | $25 | $45 |
| Singapore | 6–8 | $12 | $28 | $50 |
| United States | 12–14 | $45 | $100 | $180 |
| France | 9–14 | $28 | $70 | $110 |
| United Kingdom | 8–10 | $25 | $60 | $90 |
| Vietnam | 8–12 | $8 | $20 | $35 |
| Philippines | 5–10 | $20 | $42 | $70 |
| Malaysia (Peninsular) | 5–7 | $10 | $25 | $35 |
| Malaysia (East) | 8–14 | $18 | $40 | $60 |
| Hong Kong | 3–5 | $7 | $15 | $25 |
| Macao | 3–5 | $7 | $15 | $25 |
| Taiwan | 6–10 | $10 | $28 | $50 |
| Australia | 14–16 | $37 | $84 | $144 |
| Canada | 14–16 | $42 | $96 | $138 |
(Note: These are estimates. Delays may occur due to customs, weather, or due to holds at your local customs office.)
3. Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.
Please allow 48 hours for the tracking information to become active on the carrier’s website.
4. Taxes, Duties & Customs
For applicable locations, duties & taxes will be automatically calculated and displayed during checkout.
These fees are not included in the item price or shipping cost and are determined by your local authorities.
5. What If My Package Is Delayed or Lost?
Delays: Transit times are estimates. Delays can happen due to high carrier volume, customs inspections, or unforeseen events.
Lost Packages: If your tracking shows no movement for over 15 business days, please contact us at customercare@tbhofficial.com. We will gladly investigate with the carrier and assist you.
6. Need Help?
For any shipping-related questions, please reach out to customercare@tbhofficial.com. For faster assistance, please include your order number in your email.