Cancellation

We can only accept an order cancellation before the product is shipped. If you need to cancel an order, please contact us via customercare@tbhofficial.com to submit your request.

Refund

Only products purchased on this website will be accepted. Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number.

Condition of item(s)

1. Please ensure all items are unworn, unwashed and unaltered with the hangtags attached.

2. All final sale product(s) are not eligible for exchange, refund or return.

3. For all bundle/set purchases, individual products cannot be returned separately for a refund. If you request a refund, all items of the bundle/set must be returned (including free gifts).

4. For any free gift with purchase, they must also be returned if you want to return your order.

Refunds and Charges:

1. Refunds will only be applied to the original form of payment. Please note that we do not provide cash refunds for any return orders.

2. Customers are responsible for return shipping charges and duties and taxes and other fees(if any). Return shipping charges and duties and taxes and other fees(if any) and the original shipping fee ,duties or taxes(if any) will not be refunded.

We reserve the right to reject item(s) that do not fulfill the conditions above.

If you find any quality issues with the product, please contact us in a timely manner.

Exchanges

We are unable to facilitate exchanges for all International orders at the moment.

For questions or assistance:

Email: customercare@tbhofficial.com (response within 24–48 hours).

","shippingPolicy",{"_11":1219,"_35":1220,"_19":1221,"_767":1222,"_1215":1223},"gid://shopify/ShopPolicy/49312956738","Shipping Policy","https://checkout.shopify.com/96078922050/policies/49312956738.html?locale=en","shipping-policy","

1. Processing Time & Order Status

Orders are processed within 1-2 business days (excluding weekends and holidays). High volume may cause slight delays. Weekend orders start processing on the next business day.

You will receive a confirmation email with your order number once your order is placed.

NOTE: Delivery time for pre-ordered products shall be subject to the notified estimated time.

2. Shipping Destinations, Time & Fees

We currently ship to the select international destinations listed in the table below.

Total Delivery Time = Processing Time + Shipping Time.

How to Check Your Shipping Fee? Rates are automatically calculated at checkout based on your destination and order weight.

Available Shipping Areas/Delivery Time / Shipping Fee

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Destination	Delivery Time (Business Days)	Shipping Fee (0–2kg)	Shipping Fee (2–5kg)	Shipping Fee (≥5kg)
South Korea	8–12	$8	$12	$20
Thailand	7–10	$10	$15	$35
Japan	6–10	$12	$25	$45
Singapore	6–8	$12	$28	$50
United States	12–14	$45	$100	$180
France	9–14	$28	$70	$110
United Kingdom	8–10	$25	$60	$90
Vietnam	8–12	$8	$20	$35
Philippines	5–10	$20	$42	$70
Malaysia (Peninsular)	5–7	$10	$25	$35
Malaysia (East)	8–14	$18	$40	$60
Hong Kong	3–5	$7	$15	$25
Macao	3–5	$7	$15	$25
Taiwan	6–10	$10	$28	$50
Australia	14–16	$37	$84	$144
Canada	14–16	$42	$96	$138

(Note: These are estimates. Delays may occur due to customs, weather, or due to holds at your local customs office.)

3. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.

Please allow 48 hours for the tracking information to become active on the carrier’s website.

4. Taxes, Duties & Customs

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout.

These fees are not included in the item price or shipping cost and are determined by your local authorities.

5. What If My Package Is Delayed or Lost?

Delays: Transit times are estimates. Delays can happen due to high carrier volume, customs inspections, or unforeseen events.

Lost Packages: If your tracking shows no movement for over 15 business days, please contact us at customercare@tbhofficial.com. We will gladly investigate with the carrier and assist you.

6. Need Help?

For any shipping-related questions, please reach out to customercare@tbhofficial.com. For faster assistance, please include your order number in your email.

",{"_35":1225,"_15":772,"_19":1226},"tbh | \"Pingu\" rechargeable desk lamp","https://tbhofficial.com/en-us/products/pingu-rechargeable-desk-lamp","actionData","errors"]