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返金方針

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-

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-

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キャンセル

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商品の発送前に限り、ご注文のキャンセルを承ります。ご注文のキャンセルをご希望の場合は、customercare@tbhofficial.com宛にキャンセルをお申し出ください。

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返金

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返品は、本ウェブサイトで購入された商品に限り承ります。有効な注文参照番号を明記し、配送日または受取日から30日以内に返品商品が当社に到着するようお送りください。

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商品の状態

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1. すべての商品が未着用、未洗濯、未加工で、表示タグが付いた状態であることをご確認ください。

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2. 最終セール品は、交換、返金または返品の対象外です。

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3. バンドル商品またはセット商品については、個々の商品を別々に返品して返金を受けることはできません。返金をご希望の場合は、バンドルまたはセットの全商品（無料ギフトを含む）をご返品いただく必要があります。

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4. ご注文の商品を返品する場合は、購入特典の無料ギフトも併せてご返品ください。

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返金および費用

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1. 返金には、当初のお支払い方法が適用されます。返品されたご注文について、現金での返金は行っておりませんので、ご了承ください。

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2. 返品にかかる送料、関税、税金およびその他の費用（該当ある場合）は、お客様のご負担となります。返品送料、関税、税金、その他の費用（該当ある場合）、ならびに当初の送料、関税および税金（該当ある場合）は返金されません。

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当社は、上記の条件を満たさない商品の返品をお断りする権利を留保します。

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商品に品質上の問題が見つかった場合は、速やかに当社までご連絡ください。

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交換

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現在、海外からのご注文については、交換を承っておりません。

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ご質問・お問い合わせ

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電子メール：customercare@tbhofficial.com（24～48時間以内にご返信します）

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配送規約

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1. 処理時間と注文状況

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ご注文は、土日および祝日を除き、1～2営業日以内に処理されます。注文が集中した場合は、処理に多少の遅れが生じることがあります。土日にいただいたご注文の処理は、翌営業日から開始されます。

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ご注文が完了すると、注文番号が記載された確認メールが届きます。

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注：予約商品のお届け時期は、別途お知らせする予定時期に準じます。

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2. 配送地域、配送日数および送料

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現在、下表に記載されている海外地域に配送しています。

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お届けまでの日数＝処理日数＋配送日数

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送料の確認方法。送料は、配送先とご注文商品の重量に基づき、チェックアウト時に自動的に計算されます。

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<h3>配送可能地域／お届け日数／送料</h3>

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\n\n

<thead>

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<tr>

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<th>お届け日数（営業日）</th>

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\n\n

\n\n

\n\n

</tr>

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</thead>

\n\n

<tbody>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

<td>シンガポール</td>

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\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

<td>フィリピン</td>

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\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

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<td>マレーシア（半島部）</td>

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

<td>マレーシア（東部）</td>

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\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

<td>オーストラリア</td>

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

<tr>

\n\n

\n\n

\n\n

\n\n

\n\n

\n\n

</tr>

\n\n

</tbody>

\n\n

</table>

\n\n

<p style="font-size:12px;margin-top:10px;">※お届け日数は土日祝日を除く営業日です。</p>

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3. 注文の追跡

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ご注文の商品が発送されると、追跡番号と追跡用リンクを記載した発送確認メールが届きます。

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配送業者のウェブサイトに追跡情報が反映されるまで、48時間ほどかかる場合があります。

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4. 税金、関税および通関

\n\n

該当する地域では、関税および税金がチェックアウト時に自動的に計算されて表示されます。

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これらの費用は商品価格や送料には含まれていません。お届け先地域の関係当局によって決定されます。

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5. 荷物が遅延または紛失した場合

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遅延：配送日数は目安です。配送業者の取扱量の増加、税関検査、または予期せぬ事態により、遅延が生じる場合があります。

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荷物の紛失：追跡情報が15営業日を超えて更新されない場合は、customercare@tbhofficial.comまでお問い合わせください。配送業者への調査依頼を行うなどの対応をいたします。

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6. お困りですか？

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配送に関するご質問は、customercare@tbhofficial.comまでお問い合わせください。迅速にご対応できるよう、電子メールには注文番号をご記載ください。

\n\n

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