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환불

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당 웹사이트에서 구매한 제품만 반품이 가능합니다. 반품은 유효한 주문 참조 번호와 함께 배송/수령일로부터 30일 이내에 당사에 도착해야 합니다.

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물품의 상태

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1. 모든 상품이 착용되지 않고, 세탁되지 않았으며, 수선되지 않은 상태이며, 행태그가 부착된 그대로인지 확인해 주십시오.

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2. 모든 최종 판매 제품은 교환, 환불 또는 반품이 불가능합니다.

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3. 번들/세트 구매의 경우, 개별 제품은 별도로 반품하여 환불받을 수 없습니다. 환불을 요청하시는 경우, 증정품을 포함한 번들/세트의 모든 구성품을 함께 반품해야 합니다.

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4. 구매 시 제공된 모든 무료 증정품은 주문을 반품하려는 경우 함께 반품해야 합니다.

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환불 및 비용:

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1. 환불은 원래 결제 방식으로만 처리됩니다. 반품 주문에 대해서는 현금 환불을 제공하지 않는다는 점을 참고해 주십시오.

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2. 고객은 반품 배송비와 관세 및 세금, 기타 수수료(해당되는 경우)에 대한 책임이 있습니다. 반품 배송비, 관세 및 세금, 기타 수수료(해당되는 경우)와 최초 배송비, 관세 또는 세금(해당되는 경우)은 환불되지 않습니다.

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당사는 위 조건을 충족하지 않는 물품에 대한 반품을 거부할 권리가 있습니다.

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제품에 품질 문제가 있는 경우, 적시에 당사에 연락해 주십시오.

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교환

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당사는 현재 모든 국제 주문에 대해서는 교환을 진행할 수 없습니다.

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질문이 있거나 지원이 필요한 경우 연락처:

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이메일: customercare@tbhofficial.com (24–48시간 이내 응대).

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배송 정책

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1. 처리 시간 및 주문 상태

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주문은 영업일 기준 1–2일 내에 처리됩니다(주말 및 공휴일 제외). 주문량이 많을 경우 약간의 지연이 발생할 수 있습니다. 주말에 접수된 주문은 다음 영업일부터 처리가 시작됩니다.

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주문이 완료되면 주문 번호가 포함된 확인 이메일을 받게 됩니다.

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참고: 예약 주문 상품의 배송 시간은 안내된 예상 일정에 따릅니다.

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2. 배송 지역, 소요 시간 및 배송비

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당사는 현재 아래 표에 기재된 일부 국제 배송 가능 지역으로만 배송을 진행하고 있습니다.

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총 배송 소요 시간 = 처리 시간 + 배송 시간.

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배송비 확인 방법: 배송비는 결제 단계에서 배송지와 주문 물품 무게를 기준으로 자동 계산됩니다.

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배송 가능 지역/배송 소요 시간 /배송비

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배송 지역\t배송 소요 시간(영업일 기준)\t배송비(0–2kg)\t배송비(2–5kg)\t배송비(≥5kg)

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대한민국\t8–12일\t$8\t$12\t$20

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태국\t7–10일\t$10\t$15\t$35

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일본\t6–10일\t$12\t$25\t$45

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싱가포르\t6–8일\t$12\t$28\t$50

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미국\t12–14일\t$45\t$100\t$180

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프랑스\t9–14일\t$28\t$70\t$110

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영국\t8–10일\t$25\t$60\t$90

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베트남\t8–12일\t$8\t$20\t$35

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필리핀\t5–10일\t$20\t$42\t$70

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말레이시아(말레이 반도)\t5–7일\t$10\t$25\t$35

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말레이시아(동부)\t8–14일\t$18\t$40\t$60

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홍콩\t3–5일\t$7\t$15\t$25

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마카오\t3–5일\t$7\t$15\t$25

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대만\t6–10일\t$10\t$28\t$50

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호주\t14–16일\t$37\t$84\t$144

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캐나다\t14–16일\t$42\t$96\t$138

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(참고: 배송 소요 시간은 예상치입니다. 통관, 기상 상황 또는 현지 세관 보류로 인해 지연이 발생할 수 있습니다.)

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3. 주문 추적

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주문이 배송되면 추적 번호와 링크가 포함된 배송 확인 이메일을 받게 됩니다.

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운송사 웹사이트에서 추적 정보가 활성화되기까지 최대 48시간이 걸릴 수 있습니다.

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4. 세금, 관세 및 통관

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해당 지역의 경우, 관세 및 세금이 결제 과정에서 자동으로 계산되어 표시됩니다.

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이러한 비용은 상품 가격이나 배송비에 포함되지 않으며, 고객의 지역 관할 기관에서 결정합니다.

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5. 배송이 지연되거나 화물이 분실된 경우

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지연: 배송 소요일은 예상치이며, 운송사 물량 증가, 세관 검사 또는 예기치 않은 상황으로 인해 지연이 발생할 수 있습니다.

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분실된 배송물: 추적 정보가 15 영업일 이상 업데이트되지 않는 경우, customercare@tbhofficial.com으로 연락해 주십시오. 운송사와 함께 조사하여 도움을 드리겠습니다.

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6. 도움이 필요하세요?

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배송 관련 문의가 있는 경우에는, customercare@tbhofficial.com 으로 연락해 주십시오. 더 빠른 안내를 위해 이메일에 주문 번호를 포함해 주시기 바랍니다.

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