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환불 정책

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취소

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제품이 출하되기 전까지만 주문 취소가 가능합니다. 주문을 취소해야 하는 경우 customercare@tbhofficial.com 으로 문의하여 요청을 제출해 주십시오.

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환불

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당 웹사이트에서 구매한 제품만 반품이 가능합니다. 반품은 유효한 주문 참조 번호와 함께 배송/수령일로부터 30일 이내에 당사에 도착해야 합니다.

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물품의 상태

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1. 모든 상품이 착용되지 않고, 세탁되지 않았으며, 수선되지 않은 상태이며, 행태그가 부착된 그대로인지 확인해 주십시오.

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2. 모든 최종 판매 제품은 교환, 환불 또는 반품이 불가능합니다.

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3. 번들/세트 구매의 경우, 개별 제품은 별도로 반품하여 환불받을 수 없습니다. 환불을 요청하시는 경우, 증정품을 포함한 번들/세트의 모든 구성품을 함께 반품해야 합니다.

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4. 구매 시 제공된 모든 무료 증정품은 주문을 반품하려는 경우 함께 반품해야 합니다.

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환불 및 비용:

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1. 환불은 원래 결제 방식으로만 처리됩니다. 반품 주문에 대해서는 현금 환불을 제공하지 않는다는 점을 참고해 주십시오.

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2. 고객은 반품 배송비와 관세 및 세금, 기타 수수료(해당되는 경우)에 대한 책임이 있습니다. 반품 배송비, 관세 및 세금, 기타 수수료(해당되는 경우)와 최초 배송비, 관세 또는 세금(해당되는 경우)은 환불되지 않습니다.

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당사는 위 조건을 충족하지 않는 물품에 대한 반품을 거부할 권리가 있습니다.

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제품에 품질 문제가 있는 경우, 적시에 당사에 연락해 주십시오.

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교환

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당사는 현재 모든 국제 주문에 대해서는 교환을 진행할 수 없습니다.

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질문이 있거나 지원이 필요한 경우 연락처:

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이메일: customercare@tbhofficial.com (24–48시간 이내 응대).

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","shippingPolicy",{"_11":1301,"_35":1302,"_19":1303,"_889":1304,"_1297":1305},"gid://shopify/ShopPolicy/49312956738","Shipping Policy","https://checkout.shopify.com/96078922050/policies/49312956738.html?locale=en","shipping-policy","

1. Processing Time & Order Status

Orders are processed within 1-2 business days (excluding weekends and holidays). High volume may cause slight delays. Weekend orders start processing on the next business day.

You will receive a confirmation email with your order number once your order is placed.

NOTE: Delivery time for pre-ordered products shall be subject to the notified estimated time.

2. Shipping Destinations, Time & Fees

We currently ship to the select international destinations listed in the table below.

Total Delivery Time = Processing Time + Shipping Time.

How to Check Your Shipping Fee? Rates are automatically calculated at checkout based on your destination and order weight.

Available Shipping Areas/Delivery Time / Shipping Fee

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Destination	Delivery Time (Business Days)	Shipping Fee (0–2kg)	Shipping Fee (2–5kg)	Shipping Fee (≥5kg)
South Korea	8–12	$8	$12	$20
Thailand	7–10	$10	$15	$35
Japan	6–10	$12	$25	$45
Singapore	6–8	$12	$28	$50
United States	12–14	$45	$100	$180
France	9–14	$28	$70	$110
United Kingdom	8–10	$25	$60	$90
Vietnam	8–12	$8	$20	$35
Philippines	5–10	$20	$42	$70
Malaysia (Peninsular)	5–7	$10	$25	$35
Malaysia (East)	8–14	$18	$40	$60
Hong Kong	3–5	$7	$15	$25
Macao	3–5	$7	$15	$25
Taiwan	6–10	$10	$28	$50
Australia	14–16	$37	$84	$144
Canada	14–16	$42	$96	$138

(Note: These are estimates. Delays may occur due to customs, weather, or due to holds at your local customs office.)

3. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.

Please allow 48 hours for the tracking information to become active on the carrier’s website.

4. Taxes, Duties & Customs

For applicable locations, duties & taxes will be automatically calculated and displayed during checkout.

These fees are not included in the item price or shipping cost and are determined by your local authorities.

5. What If My Package Is Delayed or Lost?

Delays: Transit times are estimates. Delays can happen due to high carrier volume, customs inspections, or unforeseen events.

Lost Packages: If your tracking shows no movement for over 15 business days, please contact us at customercare@tbhofficial.com. We will gladly investigate with the carrier and assist you.

6. Need Help?

For any shipping-related questions, please reach out to customercare@tbhofficial.com. For faster assistance, please include your order number in your email.

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